Privacy Policy
Last Updated: October.2024
At Instant Coffee Shop, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit and make purchases from our website.
1. Data Collection
We collect personal data for the purpose of processing orders and improving your shopping experience. This includes:
- Personal Information: Name, email address, shipping address, and phone number.
- Payment Information: Details provided when making purchases, including card details via Stripe, PayPal, or other payment processors.
- Order History: Records of your purchases, returns, and any interactions related to orders.
2. How We Use Your Information
We use your personal data for the following purposes:
- To process and fulfil your orders.
- To communicate with you regarding your orders or support requests.
- To send marketing emails, where you have opted in.
- To improve our website and customer experience through analytics.
3. Third-Party Services
We work with third-party providers, including payment processors (such as Stripe, PayPal, Apple Pay, and Google Pay), and email marketing platforms to ensure smooth transaction processing and communication.
- These third-party services are compliant with data protection laws and only collect data necessary to perform their services.
- We also use Google Analytics to gather anonymous data on website traffic and user behaviour.
4. Marketing and Communication
- If you opt into receiving marketing emails from us, we may use your email to send promotional content. You can unsubscribe from these emails at any time by clicking the unsubscribe link in the emails or contacting us directly.
5. Cookies
Our website uses cookies to provide a better browsing experience, including:
- Essential Cookies: Necessary for the functionality of the website.
- Analytics Cookies: Used to monitor website performance and improve services.
- Marketing Cookies: Used for personalised advertising and recommendations.
You can control cookie preferences through your browser settings.
6. Data Security
- We take data security seriously and employ SSL encryption and other industry-standard security measures to protect your personal information from unauthorised access, disclosure, or alteration.
7. Your Rights
As a user, you have the following rights regarding your data:
- Access: You may request access to the personal data we hold about you.
- Correction: You can request that any inaccurate or incomplete data be updated.
- Deletion: You may request the deletion of your personal data, subject to legal obligations.
- Withdrawal of Consent: If you’ve opted into marketing communications, you can withdraw your consent at any time.
If you wish to exercise any of these rights, please contact us at hi@instantcoffeeshop.co.uk.
8. Data Retention
- We will retain your personal data for as long as necessary to fulfil your orders and comply with legal obligations.
9. Third-Country Transfers
- Our third-party service providers (e.g., Google, Stripe, WooCommerce) may transfer personal data outside the UK. When this happens, we ensure that these companies comply with relevant data protection regulations.
10. Children’s Privacy
- Our website and services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.
11. Company Information
- Company Name: Constantin & Co LTD
- Registered Office Address: 93 Hawes Way, Waverley, Rotherham, S60 8EJ, England
- Company Registration Number: 09142000
- ICO Registration Number: ZA854662
- Contact Email: hi@instantcoffeeshop.co.uk
12. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the United Kingdom.
